Your WordPress site is down, hacked, or broken — and every minute it stays that way costs you money and credibility. I'm a UK-based WordPress developer with 14+ years of experience and over 70 sites under active management. I offer same-day emergency response, and if I can't fix it, you don't pay. Simple as that.

Is Your WordPress Site in Crisis?

If any of these sound familiar, I can help right now:

Site completely down

White Screen of Death (WSOD)
500, 502, or 503 internal server errors
Site unreachable or timing out

Security breaches and hacks

Malware injected into your files or database
Site defaced or redirecting to spam
Unauthorized admin accounts appearing
Google flagging your site as unsafe

Database issues

"Error establishing a database connection"
Corrupt tables or missing data
MySQL gone away errors under load

Critical functionality broken

WooCommerce checkout not processing orders
Payment gateway failures (PayPal, Stripe, etc.)
Unable to log in to wp-admin
Contact forms, bookings, or membership features broken

Update disasters

WordPress core, plugin, or theme update broke the site
PHP version upgrade causing fatal errors
Compatibility conflicts after updating

Performance emergencies

Site suddenly extremely slow
Server overloaded or out of memory
Traffic spike crashing the site
Database queries timing out

Based in Hampshire and need urgent help? Visit Hampshire Websites for local WordPress support and emergency website fixes.

How It Works

1. Contact me immediately

Use the form at the bottom of this page or email me directly. Tell me your site URL, what's happening, any recent changes you made (updates, new plugins, hosting changes), and any error messages you're seeing. The more detail, the faster I can move.

2. Rapid assessment (15-30 minutes)

I review your site and hosting environment, identify the root cause, and give you an honest estimate of what it will take to fix. No surprises, no padding. If I can see it's a quick fix, I'll often just sort it out there and then.

3. Fix implementation

I stabilise your site first — getting it back online as fast as possible — then fix the underlying issue properly. Every change is tested before I consider the job done. I document everything I did so you have a clear record.

4. Prevention recommendations

Once the dust settles, I explain exactly what went wrong and why. I'll recommend concrete steps to stop it happening again, and if ongoing maintenance makes sense for your situation, I'll suggest a plan that fits.

Pricing

Emergency rate: £50/hr — you only pay when I've actually fixed the problem. No fix, no fee.

Every engagement includes expert diagnosis, issue resolution, thorough testing, full documentation of what was done, and prevention recommendations to stop the problem recurring.

Response times: I aim to respond within 2 hours during business hours. Evenings and weekends are best effort, but I typically pick up urgent requests quickly.

Priority retainer: £40/hr (20% saving) — for businesses that want guaranteed priority access. This includes a 30-minute guaranteed response time, monthly health checks on your site, and direct WhatsApp access for urgent issues.

What I Can Fix

Security and malware — Hacked site cleanup, malware removal, vulnerability patching, firewall configuration, Google blacklist removal. I've cleaned servers with 14 separate persistence mechanisms and investigated unauthorized admin accounts created through server-level exploits.

Technical errors — PHP fatal errors, database connection issues, memory exhaustion, plugin conflicts, .htaccess misconfigurations, broken redirects, and every flavour of the White Screen of Death.

Failed updates — WordPress core rollbacks, plugin compatibility resolution, theme conflicts, PHP version compatibility fixes. If an update broke your site, I can get it back to a working state and then sort the update properly.

WooCommerce emergencies — Checkout crashes, payment gateway failures, order processing errors, subscription renewal problems, shipping calculator breakdowns. E-commerce downtime directly impacts revenue, so I treat these with the urgency they deserve.

Performance crises — Server resource optimisation, database query optimisation, caching configuration, CDN setup, and bottleneck identification. I've brought sites back from database queries running over 370 seconds to under one second.

Data recovery — Database restoration from backups, file recovery, content reconstruction, media library restoration. If it can be recovered, I'll find a way.

Why Choose Me

Real expertise, not a generalist agency. I'm a specialist. WordPress, WooCommerce, Linux server administration — this is all I do. When you contact me, you're talking to the person who will actually fix your site. No account managers, no ticket queues, no junior developer learning on your problem.

Fast, accurate diagnosis. Most issues are identified within 15-30 minutes. I've seen virtually every failure mode WordPress can produce, from PHP-FPM worker exhaustion killing databases to cryptominers hiding behind immutable file attributes. Pattern recognition built over 14 years means I know where to look first.

Honest communication. I'll tell you what's actually wrong, how long it will take, and what it will cost — before I start work. If something is beyond my scope, I'll say so rather than waste your time.

Proven track record. I currently manage over 70 WordPress sites across multiple servers for UK agencies and businesses. A 99.9% resolution rate on emergency requests. I do this every day.

Real Emergencies I've Resolved

E-commerce site down during peak sales period. A WooCommerce store went completely offline at the worst possible time. I diagnosed a plugin conflict within 20 minutes and had the site fully restored in 45 minutes. Total downtime was just over an hour instead of potentially all day.

WordPress site hacked with malware. A business site was serving spam redirects to visitors and had been flagged by Google. I performed a full malware cleanup, hardened the server, patched the vulnerability that allowed the breach, and got the Google blacklist warning removed — all within 3 hours.

Database connection errors after hosting migration. After a host migration, a site was showing "Error establishing a database connection" on every page. The hosting company's migration tool had written incorrect credentials into wp-config.php. Diagnosed and fixed in 30 minutes.

These aren't hypothetical scenarios — they're the kind of problems I solve regularly. You can read the detailed technical write-ups on my blog for a sense of the depth I bring to every engagement.

Don't Wait for the Next Emergency

Most WordPress emergencies are preventable with proper maintenance. Regular updates, security monitoring, performance checks, and proper backups mean problems get caught before they become crises.

My maintenance plans start from just £27.99/month — a fraction of what a single emergency callout costs. View the plans and stop firefighting.

WordPress Emergency Support — Fast Response from £50/hr